Cancel Rx Requests Received through PrescribeIT®
A Cancel Rx Request is a transaction sent by the prescriber through PrescribeIT® to cancel a previous New Rx Request. It is best practice to process a Cancel Rx Request as soon as it is received.
Processing a Cancel Rx Request
To process a Cancel Rx Request:
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From the Workbench > Data Entry queue, select a Cancel Rx Request. These are identified by Cancel Rx Request displaying in the Request column.
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Select Process. The Cancel Rx Request window appears.
To learn more about the Cancel Rx Request window, see Cancel Rx Request Window Overview below.
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Select the appropriate Pharmacy Response:
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Approved
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Revoked
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Denied
The available Pharmacy Response are based on the status of the prescription. For more information, see Cancel Rx Request Window Overview below.
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If required, enter additional notes in the Note field. These notes will be sent to the prescriber.
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Select OK.
When a Cancel Rx Request is received for a PrescribeIT® transaction that has not been processed (i.e. it is still in Data Entry), Propel Rx will automatically void the order and will automatically send an Approved response.
Cancel Rx Request Window Overview
The Cancel Rx Request window is divided into two panels:
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Cancel Rx Request - displays information about the prescription sent from the prescriber through PrescribeIT®.
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Pharmacy Response - displays the available pharmacy responses that are sent back to the prescriber once the Cancel Rx Request is acknowledged.
To learn more about the Cancel Rx Request window, select the expander icons 
in the image below.
